XI. Number of New Witnesses Served This Quarter

This section states the number of new direct and generic witnesses with whom initial contact was made during the quarter being reported.

(A) DIRECT SERVICE WITNESS: a direct service witness receives any or all of the required and optional services listed in section XII, or a service that goes beyond the provision of routine, or generic services (see definition of generic services below).

(B) GENERIC SERVICE WITNESS: a generic service witness receives only pre-printed information or routine contact related to case dispositions.